North Carolina Real Estate Investment and Management Solutions

DISCOVER

CMR

A fully-integrated North Carolina real estate investment and management platform

OVERVIEW

We are focused solely on one asset class: real estate. This enables us to deliver competitive investment performance, along with the highest levels of client service.

Years of General Brokerage Operations

500

Construction Rehab Projects Managed

200

Real Estate Assets Under Management

NORTH CAROLINA REAL ESTATE INVESTMENT AND MANAGEMENT SERVICES

INVESTOR SERVICES

Acquisition, disposition, and valuation services designed for investors of all types.

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GENERAL BROKERAGE

Team of savvy real estate brokers covering NC and SC markets.

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CONSTRUCTION SERVICES

Full scale renovations, small/light rehab, maintenance, tenant turnover

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PROPERTY MANAGEMENT

Premiere support and care for homes, tenants, and clients.

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CONTACT US

While our team is always at work, building our future, we never lose focus on conducting timely communications. Please leave us a message and someone from our team will contact you. If you have a few minutes, please call us directly at the number listed here. We find that verbal dialogue is the key to creating understanding. The desire to have our clients feel understood, lies at the foundation of our culture.

Tenant Resources

Carolinas Metro Realty strives to provide an extensive list of resident services to meet the different needs of individual residents in all of our units.

Please report non-emergency maintenance issues via our online form or phone (704) 405-0634 or fax (704) 665-5826. Messages left via voicemail after-hours will be returned the next business day. Please include your daytime phone number with all maintenance requests.

[learn_more caption=”ELECTRICITY”]Duke Power Company
526 South Church Street
Charlotte, N.C. 28202

Useful Links

24-hour Customer Service Line: 704-594-9400
Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
To turn on new service (Open An Account): Click here
To transfer service: Click here
To close an account: Click here
Automated Payment Plan (APP): Click here or call 704-594-9400
Equal Payment Plan (EPP): Click here or call 704-594-9400
Payment Locations (for payments only): Click here

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[learn_more caption=”NATURAL GAS”]

Piedmont Natural Gas Company, Inc.
4339 South Tryon Street
Charlotte, N.C. 28217

Useful Links

24-hour Customer Information Center: 704-525-3882 or 1-800-752-7504
Deposit required and varies depending on type of service and anticipated usage.
To turn on new service (Open An Account): Click here
To transfer service: Click here
To close an account: Click here
Automated Payment Plan (APP): Click here or call 704-594-9400
Equal Payment Plan (EPP): Click here or call 704-594-9400
Payment Locations (for payments only): Click here

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[learn_more caption=”WATER & SEWER”]
Charlotte-Mecklenburg Utilities Department (CMUD)
600 East Fourth Street
Charlotte, N.C. 28202

Useful Links

Customer Service: 8 am to 6 pm: 704-336-2211
Connection fee of $32.50 will appear on your first month’s bill.
Online New Service Request: Click here
Automated Payment Plan (APP): Click here

[/learn_more]

[learn_more caption=”TELEPHONE”] Local telephone service is primarily provided by Bell South. Other telephone companies to operate in the local market. See the Customer Guide section of any local phone book for a complete list of Local Service Providers.

Bell South
200 S. College Street
Charlotte, N.C. 28202
Sales, billing & service: 704-780-2355 or 1-800-767-2355
24-hour Automated Customer Service: 704-780-2500

There is no deposit. However, there will be a connection fee based on the type of service and it will appear on your first month’s bill. You will need to select a long distance carrier separately.

Useful Links

Ordering Options Online: Click here
DSL and Dial-Up Internet Access: Click here
Bell South also provides an Automated Payments service, you will be required to register to use this option: Click here

[/learn_more]

[learn_more caption=”CABLE TV”] The primary cable television provider is Time Warner Cable but there are several other providers.

Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202
Customer Service: 704-377-9600

There will be an installation fee and first month’s charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.

Useful Links

Cable Television Services: Click here
Cable Internet Services: Click here
Customer Service, Payment Locations and FAQs: Click here

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[learn_more caption=”GARBAGE COLLECTION”] Solid Waste Services Department
City of Charlotte
100 Ott Street
Charlotte, N.C. 28205
Customer Service: 704-336-2673

Within the city limits, garbage collection is included in city property taxes. Roll-out & recycling contains are provided by the City and are rolled or placed at the curb once a week. Information on the day of the week for pickup is available through Customer Service. Apartments and some condominiums typically have dumpsters onsite.

Useful Links

Collection Schedule, Recycling, Bulky Items, Yard Waste, Dead Animals & FAQs: Click here
For information about when your garbage (inside the City limits) will be picked up, click here for the current Collection Schedule Zone Map.

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[learn_more caption=”DRIVER’S LICENSE & VEHICLE REGISTRATION”]

Useful Links

N. C. Dept. of Motor Vehicles
1100 New Bern Ave
Raleigh, N.C. 27699
24-hour Customer Service Line: 919-715-7000
NC Dept of Motor Vehicles Newcomers Guide: Click here
NC Dept of Motor Vehicles Office Locations: Click here

DRIVER LICENSE

New to North Carolina: Click here
Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click herefor a list of the DMV offices.

VEHICLE REGISTRATION

New to North Carolina: Click here
Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just Click here for a copy.

[/learn_more]

[learn_more caption=”CHANGE OF ADDRESS”]
U.S. Postal Service

Useful Links

Change of Address Form: Click here
Post Office Locator: Click here
Find ZIP Codes: Click here

[/learn_more]

Tenant FAQs

[learn_more caption=”Are there any utilities included in the rent?”] Although there are exceptions, utilities are the responsibility of the tenant. [/learn_more]

[learn_more caption=”Can I install a fence?”] Possibly, but this requires our prior approval. In addition to prior approval, it is also important to obtain the proper permits and inspections. [/learn_more]

[learn_more caption=”Can I paint, hang wallpaper?”] Perhaps, however, you will need our approval prior to beginning any project. You may be required to return the property to its original condition upon move out. [/learn_more]

[learn_more caption=”Can I pay my rent online?”] Yes you can! Payment can be made from your bank savings or checking account and should be done at least 48 hours prior to payment due date. Login information and your password will be emailed to you by move-in date. [/learn_more]

[learn_more caption=”How do I call if I have a maintenance issue?”] You can call our office at 704-405-0634, or you can make a maintenance request online through the TENANT PORTAL. We do monitor phone calls and emails nights and weekends in case of emergencies. All maintenance issues must go through our office. If you call a repairman yourself, you will not be reimbursed. [/learn_more]

[learn_more caption=”My children have been begging me for a pet?”] When I signed the lease it said no pets allowed. What do I do? It depends on whether pets are allowed on the property. It could be as simple as paying the pet fee and amending your lease. Call our office to discuss. 704-405-0634. [/learn_more]

[learn_more caption=”My job is transferring me to another state, but I still have 6 months on my lease. What do I do?”] Unfortunately, you are responsible for making rental payments through the end of the lease. However, if we are able to find a new tenant, then you can be released from further obligation. [/learn_more]

[learn_more caption=”My lease is up and I’m moving out. What do I need to do?”] You are expected to leave the property in the same or better condition it was in when you moved in. At the minimum, you will need to make sure that you have cleaned the kitchen (including appliances and countertops) and bathrooms, that you have swept and mopped floors, carpets are vacuumed, and that all trash has been removed from the property. If carpets are dirty, you will need to have them cleaned. If you have painted, you may need to return them to their original color. Before painting, be sure to patch any holes in the walls caused by hanging pictures, and/or any other damaged areas. Doing these things will help us in returning your security deposit more quickly. [/learn_more]

[learn_more caption=”My lease is up in 3 months, but I love living here! Is it possible to extend my lease?”] In most cases, the answer is yes! In most cases, it is possible to sign a new lease. New terms may apply.[/learn_more]

[learn_more caption=”My sister and her husband are splitting up. It’s OK for her to move in, right”] Typically your lease states that only persons that have signed the lease and their children may occupy the premises without prior approval. In this case, an additional person may be allowed, but we will need to do criminal screening on anyone over the age of 18.[/learn_more]

[learn_more caption=”When will I receive my deposit?”] Your security deposit will be returned to you within 30 days of moving out of the property, less any cost of repairs. If there are damages to the property, then the cost of repairs will be deducted before returning the balance to you. You cannot skip paying last month’s rent and use your security deposit for payment.[/learn_more]

[learn_more caption=”Who takes care of the lawn?”] In most cases, lawn care is the responsibility of the tenant. Grass must not be allowed to become unsightly. Any penalties or assessments caused by tenant’s failure to keep the lawn and landscaping properly maintained will be passed along to the tenant.[/learn_more]

John Aguila, Maintenance Technician

John recently joined Gordon Property Management’s maintenance team. He works with Alen in repairing and maintaining residential real estate for GPM’s clients.

Messages for John can be left with Nanette at (415) 554-8812 x 202 or by Email: maintenance@gpmsf.com

Nicole Russo, Receptionist & Assistant Property Manager

Nicole is our Receptionist & Assistant Property Manager who joined the team in January 2017. She communicates often with our tenants and provides support and assistance to them as well as to the other members of our office. Nicole is also in charge of the annual property surveys for our company making her very familiar with most GPM properties as well. This familiarity proves very useful when assisting Jasmine as part of the maintenance team.
Main Line: 415 554-8812 x210
Email: nicole@gpmsf.com

Jasmine Lenoir-Miller, Maintenance Coordinator

Jasmine Miller is the Maintenance Coordinator at Gordon Property Management. Jasmine has been with the company since 2015. She oversees all maintenance request for the properties we manage. Jasmine has completed the San Francisco Apartment Associations CCRM series.

Main line: 415 554-8812 x205
Direct Line: 415 625-0993
Email: jasmine@gpmsf.com

Alen Aguila, Maintenance Technician

Alen is a talented Maintenance Technician with years of knowledge and experience repairing and maintaining the residential real estate. Alen has been with Gordon Property Management since 2004.

Messages for Alen can be left with Nanette at (415) 554-8812 x 202 or by Email: maintenance@gpmsf.com

Ryan Meek, Bookkeeper

Ryan is our Bookkeeper. He handles all of the billing and rents received from tenants and assists with maintenance. Ryan has been with Gordon Property Management since 2012. Ryan has completed the San Francisco Apartment Association CCRM series.
Main Line: (415) 554-8812
Direct Line: (415) 728-0141
Email: ryan@gpmsf.com

Nanette Barr, Property Manager & Leasing Agent

Nanette is our Property Manager & Leasing Agent at Gordon Property Management. Nanette is a licensed California Real Estate Salesperson and has completed the San Francisco Apartment Associations CCRM series. Nanette has been with Gordon Property Management since 2005.
Main Line: (415) 554-8812 x 202
Direct Line: (415) 625-0992
Email: nanette@gpmsf.com
CA DRE License #01929355

Meghan Guerin, Director of Operations & Senior Property Manager

Meghan joined Gordon Property Management in 2004 after working in the insurance industry for many years. Meghan is a licensed California Real Estate Broker and has completed the San Francisco Apartment Associations CCRM series.
Main Line: (415) 554-8812 x 204
Direct Line: (415) 625-0990
Email: meghan@gpmsf.com
CA DRE License #01780930

Stephanie Gordon, Founder & President

Stephanie Gordon is an active member of the Professional Property Management Association of San Francisco (PPMA), the San Francisco Apartment Association (SFAA), the California Apartment Association (CAA) and the National Association of Real Property Managers (NARPM). Stephanie was named the 2010 Property Manager of the Year by the San Francisco Apartment Association. This award was quite an honor and a fitting testimonial to her dedication and professionalism as a property manager. Stephanie received her Master’s Degree in Real Estate from Golden Gate University in 1986. Stephanie is a native San Franciscan and loves all things real estate related. Call Stephanie to discuss having your property professionally managed by Gordon Property Management.

Main Line: (415) 554-8812 x 201
Direct Line: (415) 625-0989
Email: stephanie@gpmsf.com
CA DRE License #00874781

Ready to talk to a human?

Call or text us at (415) 649-3944 during business hours.

We guarantee that a team member will be on the other end to answer any questions you may have.

Get a Free Rental Analysis

Free How-To Ebook for San Francisco Rental Property Owners
If you own a rental property in San Francisco, our eBook will introduce city-specific advice on:
〉 How to protect your property.

〉 How to provide renters with good experience.

〉 How to maximize your ROI.

Rental Policies and Guidelines

RENT DUE: All rents are due on the first day of the month. Some of our leases have a grace period. Any rent not received by 5:00 PM on the last day of the grace period is considered late and will incur a late fee. Rents can be paid on line, mailed to us, or dropped off at our office. There is a secure mail slot on our front door where rents can be dropped off 24/7.

LATE RENT: Any rent not received by 5:00 PM on the last day of the grace period (if any) is late and a late fee of 5% will be charged. Personal checks are not accepted after the 5th of the month. If your rent is late it must be paid with a cashier’s check or money order (payable to Gordon Property Management) and must include the late fee.

BOUNCED CHECKS: If your check is returned by the bank for non-sufficient funds, or for any reason, you will be charged a retuned check fee of $40.00 PLUS the late fee of 5%. Replacement checks must be paid with a cashier’s check or money order and must include the NSF fee and the late fee. Personal checks will not be accepted by any tenant who has had two checks returned by the bank.

AUTOMATIC PAYMENTS: If you choose, you can arrange for an automatic payment with your bank. You can also make online rent payments via our Online Tenant Portal. Click here to PAY RENT ONLINE NOW.

MOVING OUT: You must give 30 days written notice of your intent to move out. Once we receive your notice we will send you a move out packet with information regarding the pre-move out inspection and cleaning instructions.

MAINTENANCE REQUESTS: All requests for maintenance and repairs must be made through the TENANT PORTAL. You must give us permission to use our keys for entry or you must be home to let the repair person in.

After business hours, evenings and weekends we can only accommodate emergency repairs which are generally limited to plumbing emergencies and you will have to be home to meet the repair person. For after hour emergencies please call the office (415 554-8812) and our answering service will be able to assist you.

PLUMBING: Gordon Property Management will cover the cost of most plumbing repairs, however you should be aware that we do not cover the costs of repairs that are due to a tenants’ negligence or lack of care.

GARBAGE DISPOSALS: Gordon Property Management will not pay to clear jammed or frozen garbage disposals. This is the most common type of maintenance request and is almost always caused by misuse or overuse of the garbage disposal. They are delicate machines and are not intended to grind up many kinds of foods or a large volume of food. Use the garbage disposal at your own risk!

LOCKOUTS: If you lock yourself out of your apartment you will have to call a locksmith at your own expense.

EMERGENCY MAINTENANCE REQUESTS: For emergency repairs you may call the office (415) 554-8812 and then follow up by completing the form or logging into the portal.

After hour emergencies please call our answering service at (415) 554-8812.

Tenant Application Process

We appreciate your interest in our available homes for lease offered by Carolinas Metro Realty. In order to qualify for one of our rental properties, you must submit a rental application. The rental application must be completed by each person age 18 years and older who will occupy the property. Applicants are required to complete the application in its entirety and submit all specified documents.

Leases are granted on a first-approved application basis. CMR will process your application and notify you if you qualify to lease the desired property. Allow two business days for the rental application to be processed. If any additional information is needed a representative will contact you.

Carolinas Metro Realty does not guarantee the availability of any property and will not reserve or hold property. All our properties will remain available for lease until a holding fee has been remitted and a lease document is signed.

QUALIFICATIONS

CMR performs background examinations that include, but are not limited to, the following: credit score; employment verification; criminal records and rental history.

Each adult (over 18 years of age) applicant must have a valid Social Security Number and photo ID
Applicants must have verifiable monthly income of three times (3x) the monthly rental rate
Any non-employment income such as child support must be guaranteed and proven with official documentation
A full credit report will be processed and evaluated to be approved
The last two, at the minimum, rental verifications will be requested. Each must show rent payments were made on time and the home was left in an acceptable condition.
Prior evictions must be paid off and cannot be in the last 7 years

WHAT WOULD CAUSE AN AUTOMATIC DECLINE?

Evictions
Unpaid balances due to Landlords
Unpaid utility bills
Insufficient income
Non-discharged bankruptcies
Unsatisfactory rental references
The following felonies within the last 7 years:
1. Illegal manufacture or distribution of controlled substances
2. Felonies that resulted in bodily harm or intentional damage or destruction of property
3. Sexual offenses of any kind for any time period

DISCOVER

CMR

A fully-integrated North Carolina real estate investment and management platform

OVERVIEW

We are focused solely on one asset class: real estate. This enables us to deliver competitive investment performance, along with the highest levels of client service.

Years of General Brokerage Operations

Construction Rehab Projects Managed

Real Estate Assets Under Management

NORTH CAROLINA REAL ESTATE INVESTMENT AND MANAGEMENT SERVICES

INVESTOR SERVICES

GENERAL BROKERAGE

CONSTRUCTION SERVICES

PROPERTY MANAGEMENT

CONTACT US

ADDRESS

PHONE

EMAIL